Terms & Conditions – nugame Platform Agreement

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "nugame" or "Platform" refers to the online gaming platform accessible at nugame.cam, including all games, features, services, and tools made available through it.
• "We," "Us," "Our," or "Operator" refers to the company operating the nugame platform under applicable PAGCOR license guidelines.
• "You," "User," or "Player" refers to any individual who registers an account on nugame or accesses the platform in any capacity.
• "Account" means a registered user profile created on nugame containing your personal information, balance, transaction history, and game access.
• "Balance" means the Philippine Peso (PHP) amount held in your nugame account at any given time, representing funds deposited by you and/or winnings credited to your account.
• "Bonus Funds" means any promotional credits, free spins, or other benefits granted by nugame under a specific promotional program, which are subject to separate wagering conditions.
• "Wagering Requirement" means the number of times a bonus amount must be staked before the resulting winnings become eligible for withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming activities in the Philippines.
• "KYC" or "Know Your Customer" means the identity and document verification process required by regulation and platform policy before certain account activities are permitted.

By accessing nugame, creating a player account, making a deposit, or placing any wager on the platform, you unconditionally agree to be bound by these Terms and Conditions in full, together with our Privacy Policy and any additional rules, guidelines, or promotional terms published on the platform from time to time.

If you do not agree to these Terms, you must not register an account or use the nugame platform in any capacity. Continued use of the platform following any amendment to these Terms constitutes your acceptance of the revised version.

To register and maintain an account on nugame, you must satisfy all of the following eligibility criteria at all times:

1. You are a natural person (not a corporation, trust, or other legal entity acting in a corporate capacity).
2. You are at least twenty-one (21) years of age. This is a mandatory requirement under PAGCOR regulations governing online gaming in the Philippines. By registering, you represent and warrant that you meet this age requirement.
3. You are accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
4. You are not a current employee, contractor, officer, or director of the Operator or any affiliated company, nor an immediate family member residing in the same household as such a person.
5. You have not previously been excluded, banned, or had your account terminated by nugame for cause.
6. You are registering for yourself only and will not permit any other person to use your account.

Each player may hold only one (1) registered account on nugame. Opening duplicate accounts is strictly prohibited and will result in immediate suspension of all accounts involved, along with forfeiture of any balances held in duplicate accounts.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, Philippine mobile number, and a valid email address. nugame reserves the right to request supporting documentation to verify the information provided at any time, including prior to processing any withdrawal request.

You are solely responsible for the security and confidentiality of your nugame login credentials, including your username, password, and any two-factor authentication codes sent to your registered Philippine mobile number.

You must not share your account credentials with any other person, nor permit any other individual to access or use your nugame account. Any activity conducted through your account — whether authorized by you or not — is your sole responsibility unless you have promptly reported a breach to our support team.

You agree to:

• Maintain a strong, unique password for your nugame account and update it promptly if you suspect it has been compromised.
• Enable two-factor authentication (2FA) where available, as this significantly reduces the risk of unauthorized access.
• Log out of your account after each session, particularly when using a shared or public device.
• Notify nugame support immediately if you become aware of any unauthorized access to your account or any breach of your credentials.
• Ensure that all personal information associated with your account remains accurate and current at all times.

nugame is not liable for any losses arising from your failure to maintain the security of your login credentials, provided that the Operator's own security systems have not been materially breached.

All financial transactions on nugame are conducted in Philippine Peso (PHP). The platform does not accept or process transactions in foreign currencies.

Deposits: Players may fund their accounts using the following payment methods: GCash, PayMaya (Maya), BPI, BDO, Metrobank (via InstaPay), Visa, and Mastercard. The minimum deposit amount is ₱100. Deposits are generally credited to your nugame account instantly (GCash, PayMaya) or within a few minutes (InstaPay bank transfers). nugame does not charge a deposit processing fee on standard transactions, though your payment provider may apply their own fees.

Withdrawals: Withdrawal requests are available to players who have completed the required KYC verification process. The minimum withdrawal amount is ₱200. Withdrawals to GCash and PayMaya are generally processed within 10 to 30 minutes for verified accounts during normal operating hours. Bank transfer withdrawals may take up to one (1) banking day. nugame does not impose a withdrawal fee on standard transactions.

Source of Funds: Players may only deposit funds from payment accounts or instruments registered in their own name. The use of payment methods belonging to another individual is strictly prohibited.

Inactive Account Fees: An account is considered inactive if no login activity has been recorded for a period of twelve (12) consecutive months. nugame reserves the right to apply a monthly inactivity fee of ₱50 to such accounts, deducted from the account balance until the balance reaches zero. Players will be notified via their registered email prior to the application of inactivity fees.

All games available on nugame — including but not limited to Bingo, Slot, Hi-Lo, Ludo Quick, and nugame Casino live dealer games — are governed by their individual game rules, which are displayed within each game interface. Players are responsible for familiarizing themselves with the applicable rules before placing any wager.

nugame uses certified Random Number Generator (RNG) technology and live dealer procedures for its games to ensure fair and unpredictable outcomes. Game results are determined by these systems and are final once a round is completed and recorded in our system logs.

In the event of a discrepancy between the result displayed on your screen and the result recorded in our server logs, the server log record shall be deemed authoritative and final.

nugame reserves the right to void any bet, withhold any payout, or reverse any transaction where there is reasonable evidence of:

• Software errors, technical faults, or data corruption affecting game outcomes;
• Exploitation of a software bug or unintended game behavior;
• Collusion, match-fixing, or coordinated manipulation of game results;
• The use of automated bots, scripts, or artificial intelligence to place wagers.

Players are expected to conduct themselves respectfully within the nugame platform. Harassment of support staff, use of offensive language in any chat features, or any behavior intended to disrupt the experience of other players may result in account suspension.

nugame may offer various bonuses and promotional programs to eligible players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. Each promotion is governed by its own specific terms and conditions, which will be communicated to players at the time of the offer.

Unless otherwise specified, the following general bonus conditions apply across all nugame promotions:

• Bonuses are valid only for the player account to which they are credited and may not be transferred between accounts.
• Bonus funds are subject to a wagering requirement before any associated winnings may be withdrawn. The applicable wagering requirement will be clearly stated in the promotion details.
• Bonuses have a fixed validity period. Bonus funds and associated winnings not used or earned within this period will be forfeited without compensation.
• nugame reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, provided that this does not retroactively affect bonuses already accepted and in progress by the player.
• Players who abuse bonus systems — including through multiple account creation, coordinated withdrawal patterns, or any behavior identified as bonus abuse — will have all bonus funds forfeited and may face account suspension.

The following conduct is strictly prohibited on nugame. Engaging in any of the below may result in immediate account suspension, forfeiture of balance, and referral to relevant regulatory or law enforcement authorities:

• Opening or operating more than one account on nugame;
• Providing false, misleading, or incomplete information during registration or KYC;
• Using payment methods not registered in your own name;
• Attempting to launder money or process proceeds of unlawful activity through the platform;
• Using automated software, bots, scripts, or other artificial means to interact with games or the platform;
• Exploiting software errors, glitches, or technical vulnerabilities for financial gain;
• Engaging in coordinated play intended to manipulate outcomes, including arbitrage strategies that exploit bonus structures;
• Accessing the platform via a VPN, proxy, or other technology designed to misrepresent your geographic location;
• Allowing or facilitating access to your account by any third party;
• Engaging in any form of harassment, threats, or abusive conduct toward other players or nugame staff.

nugame is committed to providing a responsible gaming environment for all Filipino players. The platform offers a comprehensive set of player protection tools accessible directly from your account settings:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Once set, limits can be decreased immediately but increases take effect after a 24-hour cooling-off period.
• Loss Limits: Cap your losses over a defined period. These limits are applied in real time and prevent further wagering once the threshold is reached.
• Session Time Limits & Reality Checks: Configure alerts that notify you of your session duration or net position at regular intervals.
• Cool-Down Periods: Temporarily suspend all gaming activity on your account for 24 hours, 72 hours, or 7 days with immediate effect.
• Self-Exclusion: Permanently or for a long-term period exclude yourself from all nugame games. Self-exclusions take effect immediately and cannot be reversed during the exclusion period.

If you are concerned about your gambling behavior, we strongly encourage you to make use of the above tools. nugame support is available around the clock to assist you in configuring any responsible gaming settings on your account.

All content on the nugame platform — including but not limited to software, source code, game engines, graphics, logos, trademarks, service marks, text, user interface layouts, and audiovisual elements — is the exclusive property of the Operator or its duly licensed third-party providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the nugame platform solely for personal entertainment purposes in accordance with these Terms. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any platform content without prior written authorization;
• Reverse-engineer, decompile, or disassemble any software component of the platform;
• Use any nugame trademark, logo, or brand element in any manner not expressly authorized by the Operator.

The nugame platform is provided on an "as is" and "as available" basis. While the Operator makes reasonable efforts to ensure continuous platform availability and accurate game functionality, we do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by applicable Philippine law, the Operator's aggregate liability to any player arising from or in connection with these Terms, the platform, or any game — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that player in the ninety (90) days immediately preceding the event giving rise to the claim.

The Operator shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages of any kind;
• Loss of profits, business opportunities, or gaming winnings not yet recorded in server logs;
• Losses arising from your failure to comply with your security obligations under Section 4;
• Service interruptions caused by internet connectivity issues, device failures, or third-party infrastructure outages beyond our reasonable control.

nugame reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, including for the following reasons:

• Breach of any provision of these Terms and Conditions;
• Fraudulent, deceptive, or unlawful conduct in connection with the platform;
• Failure to complete required KYC verification within a stipulated timeframe;
• Identification of the account as belonging to an underage individual;
• Receipt of a directive from PAGCOR or another competent regulatory or law enforcement authority;
• Evidence of money laundering, fraud, or activity in violation of Philippine anti-money laundering laws;
• Technical or security concerns requiring urgent account restriction.

In the event of account termination for cause, nugame reserves the right to withhold any balance pending investigation. Where a balance is determined to be legitimately owned by the player and not subject to forfeiture, it will be returned to the player via the original deposit method following the completion of any required investigation.

Players may request voluntary account closure at any time by contacting nugame support. Any remaining real-money balance will be refunded via the player's registered payment method following KYC verification, provided the balance is not subject to wagering requirements or investigation.

The collection, use, storage, and processing of personal data in connection with your nugame account is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering on nugame, you consent to the processing of your personal data as described in the Privacy Policy.

nugame processes personal data for the purposes of account management, payment processing, KYC compliance, fraud prevention, regulatory reporting, customer support, and responsible gaming enforcement. Your data will not be sold to third parties for marketing purposes.

All personal data handled by nugame is protected by 256-bit SSL encryption during transmission. Stored data is maintained in secure environments consistent with industry standards and applicable Philippine data protection regulations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including applicable PAGCOR regulations and relevant provisions of the Civil Code of the Philippines.

In the event of any dispute arising from or relating to these Terms, your account, or any transaction on nugame, the parties agree to first attempt resolution through the nugame customer support process. If the matter is not resolved informally, it shall be escalated to formal dispute resolution as required under applicable Philippine regulatory guidelines.

Nothing in this clause limits a player's right to file a complaint with PAGCOR or any other competent Philippine regulatory authority in connection with the platform's operations.

nugame reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email notification to the address on record and/or a prominent notice displayed on the platform prior to the effective date of the change.

Where changes are required to comply with PAGCOR directives, Philippine law, or court orders, they may take effect immediately without prior notice. In all other cases, a minimum of fourteen (14) days' notice will be provided before material changes take effect.

Your continued use of the nugame platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 12.

If you have questions about these Terms and Conditions, wish to dispute a transaction, or need assistance with your nugame account, please contact our support team through the official support channels available on the platform.

Official support contact: [email protected]

Please note that nugame support will never ask for your full password or 2FA code. Any communication requesting such information does not originate from nugame and should be treated as fraudulent.